- Ensure end to end accountability of managing the Incidents, Events and Problems across various IT units. - Problem Management on a regular basis to highlight and eliminate where feasible reoccurring incidents. - Proactive SLA management with regular check on aged and not updated tickets and drive engineers to action as required. - Configuring and maintaining ITSM tool in the company.
- Work experience in Incident Management process. - Minimum 2 years of experience in an IT and/or Telecommunication industry. - Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis. - Knowledge of process design and analysis. - Working knowledge of Microsoft office products and ITSM tools. - Excellent communicator (verbal/written) with ability to work independently in a fast-paced. - Analytical skills. - Ability to co-ordinate and multi-task effectively.
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