- Ensure end to end accountability of managing the Incidents, Events and Problems across various IT units.
- Problem Management on a regular basis to highlight and eliminate where feasible reoccurring incidents.
- Proactive SLA management with regular check on aged and not updated tickets and drive engineers to action as required.
- Configuring and maintaining ITSM tool in the company.
Requirements
- Work experience in Incident Management process.
- Minimum 2 years of experience in an IT and/or Telecommunication industry.
- Must possess willingness and ability to learn and apply new skills and knowledge on a continuous basis.
- Knowledge of process design and analysis.
- Working knowledge of Microsoft office products and ITSM tools.
- Excellent communicator (verbal/written) with ability to work independently in a fast-paced.
- Analytical skills.
- Ability to co-ordinate and multi-task effectively.
