Job Description
-Check and analyzes tickets that are registered in the Helpdesk site by distributors
-Provide help desk support and resolve problems to the HQ end user’s satisfaction
-Install, test and configure new workstations, peripheral equipment and software
-Manage PC setup and deployment for new employees using standard hardware, images and software
-Perform timely workstation hardware and software upgrades as required
-Run diagnostic programs to resolve problems
-Have a good knowledge and enough experience to face unknown issues and resolve them
-Provide help desk support and resolve problems for ERP & Accounting System
-Delivery of detailed periodic reports to the ICT manager
-Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures
-Develops operational solutions by defining, studying, estimating, and screening alternative solutions
-Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes
