Job Description
● Provide help desk support to all users on IT issues. ● Ensure all staff adheres to ICT-related guidelines, procedures, and standards. ● Maintain regular contact with the ICT Officer in the Tehran Country office for feedback and support on the performance of the network operations to ensure optimum performance. ● Provide ICT technical support to the Area offices' field offices to ensure respective optimum ICT services performance. ● Provide hardware and software support to all program equipment, computers, laptops, etc. ● Schedule regular computer-related service, maintenance, and license renewals. ● Troubleshoot NRC ICT service portfolio`s service issues and problems, and ensure smooth running of NRC ICT service Portfolio. ● Set up internet connectivity for all staff as well as visitors. ● Capacity build staff on current and new ICT services. ● Register/Update NRC ICT asset register. ● Monitor information security and data protection initiatives are fully adopted by all staff and they are equipped with the right tools and guidelines. ● Capture user needs in form of request fulfillment process in NRC IR service desk tool, and makes sure users are informed about how to reflect their needs in the mentioned system.
Requirements
Generic professional competencies: ● Experience from working as a Shared Service Officer. ● Previous experience from working in complex and volatile contexts. ● Documented results related to the position’s responsibilities. ● Ability to work under pressure. ● Ability to keep up to date with modern trends in technology and match this with internal specifics. ● Good communication and interpersonal skills. ● Possess cultural awareness and sensitivity. ● Being able to travel for required missions. ● Ability to work independently and as part of a team. ● Fluent in English. Context/ Specific skills, knowledge, and experience: ● Degree in Information Technology or related field. ● Minimum of 3 years of ICT Service Desk function. ● Demonstrate proficiency in providing user support for all Enterprise ICT Services and tools Such as LAN and Wireless technologies, Cisco Switches & Routers (CCNA R&S), Microsoft Windows and Office tools maintenance, Windows server User account management. ● Being familiar with VMware ESXi, Mikrotik, Kerio, other enterprise infrastructure technologies. ● Being familiar with ITIL 2011 processes. ● Proven Experience in Microsoft Azure could platform and Microsoft Office 365 tools, is a plus. ● ITIL certificate is a plus. ● Hands-on experience with passive networking equipment. ● Ability to Identify, analyze, troubleshoot, implement document, technical solutions at all required Levels. Behavioral competencies: These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position: ● Handling insecure environment. ● Planning and delivering results. ● Empowering and building trust. ● Communicating with impact and respect.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Seniority
