-Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person
-Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority -Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users
-Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software
-Modify configurations, utilities, software default settings, etc. for the local workstations
-Bachelor degree in IT, Computer Science or Engineering
-Minimum 2 years similar experience in IT help desk, service desk, and technical support
-Demonstrated ability to work independently to resolve complicated problems
-Strong customer service, communication, troubleshooting skills
-Flexibility to travel and work extended hours or work on
call as needed in support
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KheiliSabz is a leading Publisher in the field of Educational Books, founded in 2002. We had a logo change and also a name change from Ketab-e-Sabz to "KheiliSabz" in 2008.
Our books have a reputation for quality, creativity, artistic appearance and friendly language.
Around 400 persons work together in a friendly and active environment.
We also have colleagues (~300) who work with us from a distance.
Rapidly growing activities and business development in KheiliSabz demands frequent recruitments and renders many job vacancies. So, who knows maybe we will become colleagues or friends by just keeping in touch.
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