Helpdesk Kheili Sabz

  • Full Time

  • Tehran

      -   Tehran

Helpdesk

Posted 9 Days ago

Job Description

-Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person -Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority -Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users -Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software -Modify configurations, utilities, software default settings, etc. for the local workstations

Requirements

-Bachelor degree in IT, Computer Science or Engineering -Minimum 2 years similar experience in IT help desk, service desk, and technical support -Demonstrated ability to work independently to resolve complicated problems -Strong customer service, communication, troubleshooting skills -Flexibility to travel and work extended hours or work on call as needed in support