Job Description
The incumbent is responsible to provide first level contact/technical assistance and support via telephone or in person for technology issues, service requests related to computer systems, hardware or software Responsibilities: Serving as the first point of contact for clients seeking technical assistance over the phone or in person Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, ticketing system or in person Pass on any feedback or suggestions by customers to the appropriate internal team Record events and problems and their resolution in logs Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority Determining the best solution based on the issue and details provided by clients Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software Modify configurations, utilities, software default settings, etc. for the local workstations
Requirements
Bachelor or Associate degree in IT, Computer Science or Engineering Minimum 2 years similar experience in IT help desk, service desk, and technical support Demonstrated ability to work independently to resolve complicated problems Strong communication, troubleshooting skills Flexibility to travel and work extended hours or work on Self-Motivated person Good understanding of computer systems, mobile devices and other tech products Technical abilities: MCSE certification is plus point A+ certification is plus point Network+
Employment Type
Seniority
Details
Employment type
Educations
Seniority