Helpdesk Technician

Helpdesk Technician

Job Description

The incumbent is responsible to provide first level contact/technical assistance and support via telephone or in person for technology issues, service requests related to computer systems, hardware or software Responsibilities:  Serving as the first point of contact for clients seeking technical assistance over the phone or in person  Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, ticketing system or in person  Pass on any feedback or suggestions by customers to the appropriate internal team  Record events and problems and their resolution in logs  Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority  Determining the best solution based on the issue and details provided by clients  Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users  Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software Modify configurations, utilities, software default settings, etc. for the local workstations

Requirements

 Bachelor or Associate degree in IT, Computer Science or Engineering  Minimum 2 years similar experience in IT help desk, service desk, and technical support  Demonstrated ability to work independently to resolve complicated problems  Strong communication, troubleshooting skills  Flexibility to travel and work extended hours or work on  Self-Motivated person  Good understanding of computer systems, mobile devices and other tech products Technical abilities: MCSE certification is plus point A+ certification is plus point Network+

This position is no longer available.

About Company

500 employees or more

Tak Makaron plant is located 80 km away from Tehran and 14 km west of Karadj. The plant comprises more than 120000 sq. m., including production halls, products depots, warehouse of requirements and raw materials, administrative premises, water supply and conveyance facilities, repair shops, tree planting and green areas. Pasta producing halls Nos. 1 and 2 include 6 integrated and fully independent lines for producing various types of pasta. Furthermore, there has been considered adequate room for the future expansions. Tak Makaron Co. has been capable for offering various products to the consumers, through simultaneous commissioning of 2 production lines for various types of long and short products, and providing favorable conditions, such as large hall in compliance with the global standards, cooling and heating facilities and installations, advanced water and wastewater treatment s...

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