The incumbent is responsible to provide first level contact/technical assistance
and support via telephone or in person for technology issues, service requests
related to computer systems, hardware or software
Serving as the first point of contact for clients seeking technical assistance
over the phone or in person
Provide technical support for incoming queries and issues related to
computer systems, software and hardware through phone, ticketing system
or in person
Pass on any feedback or suggestions by customers to the appropriate
Record events and problems and their resolution in logs
Monitor Service Desk for tickets assigned to the queue and process first-in,
first-out based on priority
Determining the best solution based on the issue and details provided by
Manage PC set up and deployment for new employees using standard
hardware, images and software and train computer users
Install, test, modify and configure workstations, peripheral equipment,
printers, scanners, tablets and software Modify configurations, utilities,
software default settings, etc. for the local workstations
Bachelor or Associate degree in IT, Computer Science or Engineering
Minimum 2 years similar experience in IT help desk, service desk, and
Demonstrated ability to work independently to resolve complicated
Strong communication, troubleshooting skills
Flexibility to travel and work extended hours or work on
Good understanding of computer systems, mobile devices and other tech
MCSE certification is plus point
A+ certification is plus point
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Tak Makaron plant is located 80 km away from Tehran and 14 km west of Karadj. The plant comprises more than 120000 sq. m., including production halls, products depots, warehouse of requirements and raw materials, administrative premises, water supply and conveyance facilities, repair shops, tree planting and green areas.
Pasta producing halls Nos. 1 and 2 include 6 integrated and fully independent lines for producing various types of pasta. Furthermore, there has been considered adequate room for the future expansions.
Tak Makaron Co. has been capable for offering various products to the consumers, through simultaneous commissioning of 2 production lines for various types of long and short products, and providing favorable conditions, such as large hall in compliance with the global standards, cooling and heating facilities and installations, advanced water and wastewater treatment systems, as well as a computerized and modern system for maintenance, processing and blending raw materials.
Products of this large company, in a variety of more than 5 long and 10 short types, were massively distributed and presented to the consumers throughout the country in October 1998. The exclusive product quality, high nutritive value, attractive and stylish packaging have all caused Tak Makaron's products to suit most tastes, and receive wide public welcome.
500 employees or more
Consumer Goods / FMCG
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