مهندس فروش و خدمات مشتری - اصفهان

Job Description

Customer Sales and Service Engineer attracts potential customers by answering product and service questions, suggesting information about other products and services. Process orders, Making offers and quotations, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction. Serves customers by identifying their needs and engineering adaptations of products, equipment, and services. • Manage of incoming calls • Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements. • Provides product, service, or equipment technical and engineering information by answering questions and requests. • Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule. • Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel. • Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services. • Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements. • Submits orders by conferring with technical support staff and costing engineering changes. • Develops customer’s staff by providing technical information and training. • Complies with federal, state, and local legal requirements by studying existing and new legislation, and anticipating future legislation. • Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends. • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. • Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives. • Contributes to team effort by accomplishing related results as needed.