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CRM Expert

Shakelli Group Tehran

Posted 3 months ago

Job Description

• To set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in • To identify, to mobilize, and to deliver over the relationships into the right people, solutions, resources, and ideas from across the firm • To ensure outstanding customer satisfaction by maintaining strong working relationships • Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Selecting the most appropriate research methodology and techniques • Preparing reports of findings, illustrating data graphically and translating complex findings into written text. • Preparing feedback regarding issues and proposing new scenarios for increasing stakeholders satisfaction

Requirements

•At least 3 years of work experience in CRM field •Expert in working with CRM applications •Being familiar with the concepts of Operational/Analytical and Collaborative CRMs •Have experience in running e-mail, notification and different kinds of CRM campaigns •Advanced knowledge of and experience with analytical functionality within Microsoft Excel •Advanced experience with developing slide presentations in Microsoft PowerPoint

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

Job Category:

Marketing, Advertising, Market Research & Branding

Sales & Customer Service

Employement type:

Full Time

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