Job Description

• To set and execute a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in • To identify, to mobilize, and to deliver over the relationships into the right people, solutions, resources, and ideas from across the firm • To ensure outstanding customer satisfaction by maintaining strong working relationships • Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders • Selecting the most appropriate research methodology and techniques • Preparing reports of findings, illustrating data graphically and translating complex findings into written text. • Preparing feedback regarding issues and proposing new scenarios for increasing stakeholders satisfaction