متخصص مدیریت خدمات ابری و زیرساخت

همراه اول ونک

منتشر شده 3 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Job summary: The holder of this job is responsible for monitoring and managing cloud and date center-related service to service receivers with using ticketing tools, project control software and considering ITIL and eTOM standards. Job description: - Monitor providing service to demandants and ensure the received service on agreed period. - Prepare performance reports about the way of provided service. - Check requests and tickets and managing it - Prepare necessary work flows for providing right service and operating it in ticket system by aiding system support - Cooperate with organization process department in preparing and correcting processes and procedures - Correct and improve service provide methods - Check and correct service request - Monitor performance of contractors and prepare SLA

Requirements

Education: IT, IT management Experience: three years in IT and IT management Skills and Abilities: • Familiar with ITIL • Familiar with virtualization, data center, IT and network security • Familiar with project control and its tools • Familiar with CCNA, Network+, Security +, Virtualization, ITIL Other characteristics: Creativity, follow-up ability, systematic thinking, result oriented, accountability, responsibility, high communication skills, negotiation skills

Employment Type