Cloud Infrastructure Service Engineer

Hamrahe Aval

Tehran

Posted 20 days ago

Job Description

Job summary: The holder of this job is responsible for monitoring and managing cloud and date center-related service to service receivers with using ticketing tools, project control software and considering ITIL and eTOM standards. Job description: - Monitor providing service to demandants and ensure the received service on agreed period. - Prepare performance reports about the way of provided service. - Check requests and tickets and managing it - Prepare necessary work flows for providing right service and operating it in ticket system by aiding system support - Cooperate with organization process department in preparing and correcting processes and procedures - Correct and improve service provide methods - Check and correct service request - Monitor performance of contractors and prepare SLA

Requirements

Education: IT, IT management Experience: three years in IT and IT management Skills and Abilities: • Familiar with ITIL • Familiar with virtualization, data center, IT and network security • Familiar with project control and its tools • Familiar with CCNA, Network+, Security +, Virtualization, ITIL Other characteristics: Creativity, follow-up ability, systematic thinking, result oriented, accountability, responsibility, high communication skills, negotiation skills

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Educations:

  • Engineering (Computer)
  • Computer & Information Sciences

Seniority:

  • Experienced professional

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