Talfiigh-e Honar technical support is limited with emails and ticketing system. As a Call Center Supervisor, you should organize and follow up all the incoming emails, tickets and also request from HQ's referred clients.
Ability of working as a team member, problem solving, negotiation and communication skills are very important in this job position.
Objective of the role: Optimization and increase the speed and quality of company's tech support.
List of responsibilities:
Organize and follow up incoming emails and tickets.
Follow up and handle requests from HQ's referred clients.
Meeting HQ's referred clients and follow up their request till solve their problem with system.
Reporting to: Deputy CIO
Subordinates: 10 Techs
Length of Probation Period: 3 months
Working hours: Saturday to Thursday 9am - 5pm
Length of previous experience: Least three years of related experience
Soft Skills and Personality traits: Leadership Ability, Problem solving skills, Negotiation and Communication skills.
Other certifications obtained: ICDL
What is one of the most valuable skills you’ve learned in your career and how you would apply it to this position?
In case of emergency, can you work late time or on weekends?
Do you have the ability to work under pressure?
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Talfigh-e Mina va Khaatam-e Hooshmand (AKA Talfigh-e Honar) was established in early 2017 as a non-pyramid multi-level marketing business in Iranian handicraft products. We succeed to get over 250,000 active salespersons in less than two years and make an evolution in the country’s handicrafts market. Our aim is to introduce our beloved country’s art and culture to the world.
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