Call Center and Customer Service Expert

Sahm Ashena Tehran

Posted 8 months ago

Job Description

• Answering incoming calls and Follow up customer calls where necessary; • Informs clients by explaining procedures; answering questions; providing information; • Helping customers to use the services; • Route calls to appropriate resource; • Documentation all of calls information according to standard operating procedures; • Complete call logs and reports; • Research, identify, and resolve customer complaints; • Prepare regular reports on daily/monthly/quarterly basis for management.

Requirements

• Bachelor's degree; • At least 1 year of related experience; • Familiar with CRM and the principles and techniques of negotiation; • Working knowledge of Microsoft Office Suite (Excel & word; especially); • Excellent listening, verbal, and written communication skills; • Ability to work in a fast-paced and handle stressful situation appropriately; • Excellent data entry and typing skills; • Creative, flexible and energetic at work; • Attention to detail and accuracy; • Team working and multitask ability; • Well organized and problem solving skills; • Special points for Candidates who are Familiar with capital market, especially investment funds.

Job Category

  • PR & Communication

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • PR & Communication

Employment type:

  • Full Time

Education:

Seniority:

  • Junior Professional

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