مهندس بیلینگ و چارجینگ

Job Description

• Responsible for the IT Charging System Issues and Request as front engineer level one for suite implementation observation, upgrade CR and procedures observation, and processes enhancement monitoring.
• Work alongside with the charging systems team, business stakeholders, developers, and admins to ensure all goals are met.
• Manage and maintain the operation and maintenance tasks, subcontractor tasks, and escalated tickets followership, including workflows for accurate updates, new sales, and marketing demands.
• Be directly in charge of the KPI and SLA of charging systems product or service line, escalation of the network, and service-related critical alarms and problems.
• Work with internal and external partners ensuring that the current and future service level requirements of customers are identified, understood and documented in SLA documents.
• Manage and maintain knowledge management NMS after each change. Updating flows and documents.
• Prepare required reports based on KPI (key performance indicators) metrics and measurements implemented on Monitoring System (e.g., Nagios, Zabbix, CACTI, etc.).
• Participate in user requirements gathering and documentation (RFP, RFC, User Story, Back Log and RUP standard documents).
• E2E requirement handling, documentation, technical implementation, testing and delivery to responsible group.
• Participate in process improvements in the group.
• Act as the second line support with necessary expertise to resolve issues escalated from the front office (Service Desk Team).
• Help to provide guidance and implementation for software delivery and upgrades.
• Escalate trouble tickets to the third Line in any cases of necessity and criticality.
• Support specifying performance measurement parameters, such as type of data and collection frequency.
• Manage and maintain the service catalog, including the surrounding processes and workflows for accurate updates.