Requirements

RESPONSIBILITIES: The Assistant Director will be responsible for: • Manage large scale IT projects • Manage IT desktop support teams and technicians • Troubleshooting Windows and MAC hardware and software technical issues • Troubleshooting cell phone related issues • Assignment of ticket priorities; delegating tasks to technicians with follow up to completion • Ability to support physical and VM Ware Servers as well as desktop computers and printers • Must be able to manage Active Directory Skills, Abilities, and Attributes • Demonstrated proficiency transferring data between cross platform applications over the Internet • Demonstrated experience with Microsoft’s SharePoint Services for deployment and administration • Demonstrated proficiency with Microsoft desktop operating systems (Microsoft Office, Office 365, and Microsoft Exchange) • Familiarity managing and using Microsoft Windows Server Operating Systems and server applications • Familiarity managing and using IIS and Internet based infrastructure technologies • Ability to quickly evolve and adapt to new skills and changes to technical environment • Proven skills as an effective communicator, demonstrated effectiveness in dealing with all levels of staff within an organization; team approach to problem solving • Proven ability to deal with change, balance different constituent interest and work effectively with a culturally diverse community. • Demonstrated ability to make decision based on analysis of information, sound judgement and assessment of impact on organizational resources. • Excellent verbal and written communication essential with the ability to create and maintain organizational IT policies and procedures • Well organized with the ability to plan but capable of being flexible to address evolving business needs. • Ability to handle multiple priorities; strong team-based problem solving skills. • Strong familiarity creating reports with Microsoft Excel • Possess strong customer service skills • Working knowledge of DHCP and DNS • Have availability to work additional shifts as necessary