کارشناس فروش ناحیه

Job Description

• To plan and coordinate all regional and point sales activities of MTNIrancell consumer sales in assigned regions to increase the company customer base
• to visit dealers, mtni connects & mtni stores on a daily/weekly/monthly basis and maintain a good working relationship with the mtni connects to ensure Irancell’s “presence in the dealer’s mind”.
• To liaise with CR, MKT, NW, and the finance team to ensure channel complaints are resolved, and to improve sales via customer/channel satisfaction.
• To arrange for seamless implementation of sales plan activities, including sales events, trade shows, launching hotspots, and promotions for regional dealers and MTNI connects.
• To make up a sales plan quarterly for each of the sales points to increase and improve the sales channel activities.
• To support dealers and MTNI connects at all levels of the sales process including account planning, systems access, and payment troubleshooting.
• To collect, analyze, track, and address any probable issues (such as technical and non-technical complaints, claims, frauds, and network coverage problems) reported by regional dealers and MTNIconnects on the spot where applicable and escalate outstanding ones for follow-up.
• To conduct visits to dealers and MTNIconnects on a weekly and monthly basis to get the latest updates on conditions, including stock availability, merchandising items, checking possible frauds, checking documents, and sales performance status.
• To support and push regional dealers and MTNIconnects with their sales targets by providing a suitable plan based on the local potential to increase and improve the sales channel activities.
• To balance the sales points within the region to increase the sales point availability according to the dealer scattering plan.
• To track regional registrations and activations (prepaid, ISIM, TDD, FDD, SWAP, MNP) on a daily/weekly/monthly/quarterly basis.
• To ensure that all dealers’ registrations process including document uploading are done according to company PPPS, and documents are sent to customer relations for archiving.
• To maintain document management systems and that dealers and MTNI connect and store databases are regularly updated as per PPPS.
• To specify top dealers and introduce them to the management for possible bonus plans
• to prepare daily, weekly, and monthly reports on ongoing regional sales performance and various types of reports for line managers as per request.
• To monitor channel performance, to make sure products are delivered to end users based on acceptable quality pricing, and services performed by calling and checking with customers.
• To train dealers, MTNI connects and stores on products, promotions, and soft skills to make sure sales happen with maximum quality.
• To receive queries and respond, within well-established guidelines, to questions and complaints related to Irancell dealers and connects.
• To deliver MTNIrancell products (project sims, merchandising, branding items, etc.).
• To dealers, mtni connects and MTNI stores.