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Receptionist

Espinas Palace hotel

Tehran
Posted 36 minutes ago

Job Description

● Prepare the daily report related to their shift delivering to the front office Manager. ● Order and follow the items of the front office. ● Answer the phone calls in a very professional, courteous, and polite manner in accordance with the standard telephone procedures of the hotel. ● Accept and accurately record all guest bookings for the other services in accordance with the departmental procedures. ● Accept the responsibility when handling minor guest objections or refer to the superior in order to enhance guest satisfaction. ● Refer major guest objections to immediate superior to prevent further guest dissatisfaction.

Requirements

● Good knowledge of Property Management Software (PMS) or Hotel Reservation Software. ● Minimum Bachelor's degree. ● Fluent in English. ● Minimum 2 years of sales experience. Personal attributes: ● Good appearance; ● Sociable; ● Initiative; ● Creative; ● Confidant; ● Use sound judgment; ● Maintain high standards of conduct;