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Technical Support Engineer

Asan Rah Kar Liyam Tehran

3 hours ago

Job Description

A service engineer is responsible to fulfill the initial setup and warranty activation. Focus on installing, testing, maintaining, repairing, and debugging devices and related components. Provide in-depth technical support to customers in terms of any issue that may rise. Document and report to the service manager.


  • Technical support and after-sales services for customers.
  • Review the performance of installed equipment and perform preventive maintenance.
  • Organize, write, and control records of fulfilled maintenance activities, instructions, and manuals.
  • Promote him/herself at a high level of product knowledge by participating in mandatory training courses and self-study.
  • Provide technical assistance.
  • Follow up on customers' problems and ensure that issues are fully resolved.
  • Provide reports to analyze common complaints and problems.
  • Provide telephony and on-site technical support services for customers.
  • Support the technical teams to solve problems and improve the performance of systems.
  • Cooperate, coordinate, and service support with other internal departments to solve problems.
  • Provide daily reports to the superior manager.
  • Provide operation and maintenance support services.
  • Open and track trouble tickets for issues based on technical analysis.
  • Travel for a mission to other cities inside the country.
  • On-call duty during the holidays and off-work hours to support services.
  • Ensure maximum service uptime is achieved.
  • Troubleshoot difficult technical issues with a strong commitment to delivering an excellent customer service experience.
  • Collaborate or consult with other technical support engineers when the problem is too complex or falls out of your specific area of expertise and quickly facilitate solutions for customers.


  • Bachelor's or Master's degree in Electrical Engineering, Electronic Engineering, or other related fields.
  • Familiarity with Microsoft Office, especially Outlook, Excel, and PowerPoint.
  • Familiarity with English (4 skills).
  • Familiarity with precision instruments, especially in the field of measurement.
  • Ability to learn new technologies.
  • Good communication and customer service skills.
  • High flexibility in the number of services and travel to different cities in a month.
  • Flexible to unexpected changes and work under pressure.
  • Excellent technical and problem-solving skills.
  • Ability to diagnose and troubleshoot technical issues.
  • Detail-oriented, organized, self-motivated, and with good problem-solving skills.
  • Ability to work independently and as part of a team.
  • Ability to work as a team member.
  • Ability to create reports and documents for procedures and tasks.
  • Ability to work in non-administrative hours.
  • Organizational skills, great attention to detail, and ability to manage time.
  • Ability to identify and solve problems.
  • Ability to manage information and documents.
  • Familiar with the ticketing system and managing requests and issues.
  • Strong teamwork and communication skills.
  • Responsible and result-oriented.
  • Ability to establish strong and effective communication with users.
  • Ability to effectively track user requests until results are achieved.
  • Able to focus under pressure.
  • Good communication and customer service skills.
  • Ability to travel within the country and or abroad.
  • Military status: completed or exempted.