Job Description
- Communicate effectively with customers through various channels, including phone, chat, and email.
- Utilize CRM software to document interactions and follow up on customer inquiries.
- Generate and maintain reports using Excel to track sales and customer service activities.
- Resolve customer issues and provide information about products and services.
- Identify and escalate complex issues to the appropriate departments.
Requirements:
- Strong communication skills in verbal and written form.
- Proficiency in using CRM systems and office software like Excel.
- Ability to multitask and manage time efficiently.
- Quick problem-solving skills and decision-making abilities.
Note: this job opportunity is specifically for colleagues who are willing to work with Ordibehesht Group on Thursdays, Fridays, and official holidays (considered overtime).
