Job Description
We are seeking a professional Product Manager to join our UCM team to manage our VoIP / SIP products business, delivering a best in class product proposition and product marketing strategy, whilst driving sustained sales and margin growth. Key Responsibilities: - Responsible for VoIP product marketing management as single point of contact throughout the organization; - Design and customization of secure and scalable VoIP solutions and Configuration of hosted VoIP clients, including IP-phones, soft-phones and mobile apps, etc. - Capacity management and audit of current VoIP setups; - Maintain communication channel with customers via email and phone, etc, throughout a VoIP project life-cycle (from initial requirements capture down to project delivery); - Responding to inquiries from customers, management, vendors and internal teams when deemed necessary; - Act as single point of contact regarding any VoIP related communication with suppliers; - Provide support to sales and marketing team members by providing material as marketing feed and technical info during bidding process; - Remain up-to-date with VoIP latest trends by constant communication with suppliers through direct correspondence, studying news-letters, participation in technical forums, online events, etc. - Collaborate with internal technical teams and outside vendors to analyze and resolve system issues and improve resilience of the current customer VoIP setups;
Requirements
- Proficient in VoIP infrastructure and protocols- SIP, RTP and SRTP; - Minimum 3 years' experience providing and implementing voice infrastructures and must have experience developing, operating and managing a VoIP environment; - Experience with Asterisk based telephony and ability to setup and work with IP-PBX systems; - Vast experience in implementation of IP telephony over WAN; - Ability to integrate a voice network setup with and 3rd party platforms; - Ability to setup and configure SIP devices (such as cameras, intercoms, net-speakers and other SIP clients) and integrate them into network; - CCNA - Voice/Collaboration or higher level Certification is preferred; - Deep understanding of network general mechanisms and common protocols, setup procedures, techniques and tricks (DNS, DHCP, Subnetting, NAT, PAT, Port-Forwarding, etc.); - General understanding of interfacing routers/switches, network trouble-shooting tools and network analyzers (Wireshark, Iris, etc.); - Experience in implementing Qualify of Service (QoS) over IP telephony; - General understanding of Telepresence endpoints and Telepresence servers and ability to setup video/voice conference systems; - Excellent communication and teamwork skills, particularly the ability to communicate with clients who are not technically trained. - Analytical and problem-solving ability; - Organizational skills and the ability to prioritize workload and multi-task; - Good command of English, both verbal and written;
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
