• Design and Maintenance IP Telephony systems (Cisco Callmanager)
• VoIP Troubleshooting (CUCM,IMP,CUC,UCCX)
• Working with Cisco VoIP devices (IP-Phone , Gateway , softswitch)
• Worked and familiar with Network and VoIP Protocols
• Supporting customers via call, email, and ticket ... based on policy and procedures defined by management or supervisors
• Follow up customer and user request
• Provide documentation , guidance and reports
Requirements
• At least five years experience in IP Telephony systems
• At least BSc degree in IT (Computer, Electronics or Telecom engineering)
• Good Knowledge of Collaboration system (CUCM,CUC,IMP,UCCX)
• Good knowledge in VoIP network design
• Familiar with linux and scripting language
• Familiar with Cisco VoIP servers and Elastix Server
• Ability to work under pressure
• Ability to be pro-active with a sense of urgency
• Good communication and team working skills
• Hard Working