Telesales and Lead Conversion Manager

Job Description

About Sepehr Salahdi
Sefer Salahdi simplifies the path for patients to access reputable healthcare centers and credit payment solutions for healthcare services. We are developing a data-driven sales system and are looking for a manager to manage the main telesales line who can lead a team of 15 people, process and numbers at the same time.
The mission of this position
You are responsible for owning the path from new leads to valid billing. You must build a call team into a predictable conversion engine; not just increase the number of calls. The quality of the consultation, patient attendance, correct CRM registration and the final result are important at the same time.
Main responsibilities
• Goal setting, planning and leading the telesales team and being accountable for the output of the entire team.
• Segmenting and prioritizing leads, controlling the time to first response and preventing the loss of valuable leads.
• Call analysis, structured listening, individual feedback, coaching and performance improvement plan design.
• Monitor Contact Rate, Show Rate, Check Rate, Pre-Invoice Rate, Billing Rate, Revenue per Agent
• Collaborate with Marketing to measure the quality of channels and provide data-driven feedback, not word of mouth.
• Oversee the complete recording of information and reasons for non-conversion in CRM and provide weekly sales forecasts.
• Recruit, evaluate, train and succession plan sales experts and supervisors.
Authority and possibility of influence
This manager has access to complete funnel data and, within the framework of company policy, will have the authority to design lead distribution, scripts, shifts, coaching programs and propose team composition changes. Result and authority must be delegated to this position at the same time.
Qualifications
• At least 7 years of professional experience in sales and at least 3 years of successful experience managing telesales or sales call centers.
• Demonstrable track record of improving conversion rates, team productivity and CRM quality; a management title alone is not enough.
• Proficiency in consultative selling, negotiation, objection management, script design.
• Ability to analyze data in Excel and work professionally with CRM and sales dashboards.
• Experience in healthcare, insurance, financial services, fintech or numerous B2C businesses is a significant advantage.
• Commitment to ethical selling, transparency in explaining conditions and respect for the patient's decision.
• Isfahan resident.
Collaboration package
• Fixed salary offered up to 70 million Tomans commensurate with experience level and evaluation results.
• Monthly target bonus up to 90 million Tomans based on sales performance as determined by the sales team.
To submit a resume: Please include the size of the largest team you managed and a numerical example of conversion rate improvement with your resume.