Technical Support (Night Shift)

Job Description

At PG (PersianGig) our Technical Support team owns and promotes the highest customer satisfaction processes possible. We help PG users successfully use our cloud, web, and mobile products. You believe that all of our products should be supported exceptionally, and that all incidents and tickets should be handled with two objectives in mind: 100% customer satisfaction, funneling proper product-improvement recommendations to the development team. As a Tech Support specialist, you coach users, improve FAQs, and engage users to extract actionable feedback in order to improve the support-process as well as the product. Like all of our positions, you'll collaborate with your fellow developers and support crew to constantly improve PG products into beautiful usable products that people love to use. Responsibilities: • Linux and Windows systems support. Storage and Network troubleshooting • Maintain and improve monitoring systems such as Nagios or Zabbix • Work with product managers to funnel customer feedback to refine and design next generation features. • Monitoring and optimizing performance for various services • Support millions of users, troubleshoot & triage problem reports as part of a 24x7x365 support rotation • Onsite night-shift duties