Job Description
● Supervision of support team (team management and teamwork). ● Recognizing the needs of customer relations, modeling and improving it. ● Documenting and statistical analysis. ● Optimizing and implementing of customer response process. ● Follow up on customer issues from related units. ● Negotiating and retaining customers (understanding customer needs in face-to-face meetings). ● Monitoring information’s of two-way disorders (CHANGE, INCID, USER EX). ● Cooperating in the establishment, testing and training of new systems. General conditions: ● Working days Saturday to Wednesday. ● Working hours from 08:00 to 17:00. ● Supplementary insurance, loan, lunch allowance, travel allowance and etc.
Requirements
● Ability to prioritize tasks based on importance and urgency. ● Familiarity with financial systems and accounting principles (familiarity and working in the capital market is an advantage). ● Have work experience in the field of software, especially services and APIs. ● Mastery in databases. ● Persistent and confident. ● Familiar with customer orientation concepts. ● With high public relations, communication skills, verbal and strong expression. ● Have a team work spirit. ● Problem solving ability.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
