Job Description
- Agile and efficient working based on project timelines and targets.
- Take ownership of customer issues and follow problems to resolution based on company procedures and regulations.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by HQ and R&D support.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Requirements analysis and clarification for the R&D team.
- Deliver requirements to customer-based ATP and acceptance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or equivalent (Software is preferred).
- At least three years of work experience in telecom/IT companies (enterprise level).
- Work experience in Unix/Linux systems, utilities, and scripting.
- Work experience in database (SQL-based).
- Network (Routing and IP) knowledge and experience.
- Strong problem-solving skills.
- Working experience in online/offline charging and customer management (CRM) software and products.
- Excellent teamwork skills.
- Excellent communication and client-facing skills.
- Excellent written and verbal communication skills (English and Persian).
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