● Direct Report to Client Support Manager.
● Desktop unification.
● Working with users or employees to identify computer problems and advising on the solution.
● Desktop technical management.
● Contribute to the proper installation, maintenance and disposal of desktop computers, printers, etc.
● Periodically maintenance.
● Resource management.
● Document solutions to problems regarding standard IT applications and record them in the IT Knowledge base.
● Establish and plan periodic maintenance programs following company and vendor standards.
● Mentoring staff.
Requirements
● Bachelor’s degree or higher in IT related discipline.
● Experience in similar position for 2 years.
● Fluent in English written and speaking.
● A+, Network+, Windows Infrastructure, Windows 7.
● PC configuration, OS, HW.
● Troubleshooting PCs.
● Problem solving required in variety of areas both hardware and software
● Attention to details.
● Ability to work under pressure to tight deadlines.
● Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
● Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.