Job Description
Job description: ● Performs service desk support functions and operations including Incident response, problem escalation and resolution, issue research and follow-up. ● Service Desk works 24/7 for a carrier level environment. Roles and responsibilities: ● Serve as main point of contact for their scheduled shift. ● Interact professionally and effectively across various levels of the organization. ● Work effectively with other staff and customers. ● Manage and track customer incidents. ● Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. ● Ensure appropriate priority is assigned to reported incidents. ● Provide timely responses and updates to ensure customer satisfaction. ● listen to issues and provide effective response.
Requirements
Minimum requirements: ● BS in Computer Engineering, IT, or Computer Science. ● Maximum 29 years old. ● Live in Tehran. ● Working knowledge of MS Office. ● Familiar with IP Network basics. ● Familiar with Microsoft services, MS certificate is a plus. ● ITIL foundation certificate is a plus. ● Good command in English Language. ● Excellent verbal and written communication skills. ● Self-Motivated to grow in a high-tech environment. ● Ability to communicate technical information. ● Strong team collaboration skills. ● Must be able to multi-task. ● Full-time job. ● Flexible on Scheduled shift (12 Hours, 7AM-7PM or 7PM-7AM) or daily basis when planned.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
