Service Designer

Job Description

Achieve your claim to fame.
This is a rare opportunity for you to make a leapfrog in your professional career, shape complex services end-to-end, work closely with senior leaders and cross-functional teams, and build a reputation as a system-level, AI-augmented Service Designer operating at startup speed.
If you really want the job, even if you don’t quite fit the description below, apply for it.

POSITION SUMMARY

We are looking for a highly capable Service Designer to design and optimize end-to-end service experiences across our OTT ecosystem. You will focus on how users, systems, processes, and teams interact across multiple touchpoints and channels, ensuring services are coherent, scalable, and user-centered.

Your responsibilities include:

· Designing end-to-end service journeys across digital and operational touchpoints
· Mapping customer journeys, service blueprints, and stakeholder ecosystems
· Identifying friction points, gaps, and opportunities within complex systems
· Conducting and synthesizing user research and participatory design activities
· Translating insights into clear service concepts and actionable recommendations
· Using AI tools to accelerate research, synthesis, documentation, and iteration

This role supports a hybrid working model, designed to enable deep focus and high-quality execution, while maintaining strong collaboration and alignment with the core team.

A DAY IN THE LIFE …

· Mapping a full-service journey from user entry to long-term engagement
· Analyzing user and operational data with AI-assisted tools
· Facilitating alignment between product, engineering, and operations
· Designing service blueprints that connect user experience with backend processes
· Testing assumptions through early validation and real-world feedback
· Iterating service models based on insights and constraints

SKILLS

Service & Systems Design Skills
· Strong experience in service design, journey mapping, and service blueprints
· Ability to understand and design within complex, multi-channel systems
· Experience working across product, tech, and operations

AI & Research
· Ability to use AI tools for research synthesis, mapping, and analysis
· Strong analytical and problem-framing skills

Soft Skills
· High autonomy and ownership
· Strong communication and facilitation skills
· Comfort working with ambiguity and evolving requirements

About Sam Iranian

At Sam Iranian, we partner with ambitious organizations to design, build, and scale high-impact initiatives at the intersection of technology, media, and entertainment.

We operate as a modern, AI-native creative organization, purpose-built to be fast, intelligent, and outcome-driven—where talents consistently deliver the impact of much larger teams through strong judgment, refined taste, sound decision-making, clear thinking and disciplined execution with the effective use of intelligent tools.

Our culture values people who take ownership, move fast with clarity, and create momentum, enabling a level of innovation and speed that large organizations are often unable to achieve due to structural complexity, bureaucracy, and organizational inertia.

At Sam Iranian, Service Designers help turn complexity into clarity.