Job Description
Your mission in Zarrin Roya is to plan, lead, and oversee quality control activities for raw materials, production processes, and finished products to ensure compliance with standards, enhance quality and increase customer satisfaction.
Key Responsibilities:
- Design and revise quality control programs based on standard requirements (ISO, GMP, and others).
- Supervise the development of instructions, forms, and quality control checklists aligned with product types and raw materials.
- Collaborate with the CRM and CCM departments regarding customer complaints to resolve defects and process gaps.
- Oversee the provision of quality data and documentation required by the Quality Assurance department for audits or complaint handling.
- Monitor in-line quality control processes, evaluate nonconformities, and track final products before storage or dispatch to perform root cause analysis and initiate corrective actions.
- Review quality performance reports (nonconformity rates, waste, recurring errors, etc.) and other data to identify root causes and design corrective and preventive actions (CAPA).
- Supervise the inspection of incoming raw materials to ensure conformity with standards before entering production lines.
- Prepare periodic reports on quality performance, recurring issues, improvement trends, and recommendations for process revisions for the Senior Quality Manager.
Qualifications and Requirements:
- Master’s degree in Industrial Engineering, Chemistry, or other related fields
- Minimum of 7 years of relevant professional experience (preferably in FMCG)
- Proficiency in quality control tools and quality management systems
- Strong knowledge of problem-solving methods and root cause analysis (RCA)
- Proficiency in English communication skills
- Demonstrated leadership and people management skills
