● Make policy, manage and monitor unit activities related to KPI.
● Analyze KPI outputs and define corrective actions.
● Negotiate with units and facilitation measures if needed.
● Make policy, manage and monitor business process activities.
● Make policy and manage software production process meetings.
● Negotiate with units and facilitate measures if needed.
● Provide a technical and qualitative perspective in order to update the description of team duties and organizational structure.
● Plan unit and determine the objectives of unit activities.
● Provide analytical reports of unit activities to senior managers.
● Make policy and manage activities related to identifying and establishing the methods and standards required by the unit in the field of process and quality.
● Supervise and manage the activities of subordinate employees.
Requirements
● More than eight years of experience in the QA field; more than three years of supervisory experience.
● Proficient with business process management software (ITIL, BPMN, and CMMI).
● Proficient with quality assurance standards (ISO 9001, and ISO 19011).
● Strong analytical and problem-solving skills.
● Familiar with programming concepts and software architecture.
● Excellent verbal and written communication skills.
● Excellent organizational skills and attention to detail.
● Excellent time management skills with a proven ability to meet deadlines.
● Strong supervisory and leadership skills.
● Master’s degree in Software Engineering, IT Engineering, or Information Technology Management.