- Answer phones & greets customers in a professional manner
- Responds to patients need, concerns as appropriate. Investigates complaints and works with dept. lead/supervisor to find solutions.
- Providing advice and guidance and signposting patients to the most appropriate clinician/service
- Recording all essential information accurately and efficiently
- Regular follow up of patients receiving company products
Requirements
- Related sciences degree
- Knowledge of basic medical terminology
- Intermediate level of English Language
- Excellent command of MS Office (PowerPoint, Excel, word)
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed
- Demonstrate flexibility towards new working practices and towards working hours
- Able to remain calm and patient in stressful situations