Patient Support Specialist

NanoDarou Tehran

Posted 3 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Answer phones & greets customers in a professional manner - Responds to patients need, concerns as appropriate. Investigates complaints and works with dept. lead/supervisor to find solutions. - Providing advice and guidance and signposting patients to the most appropriate clinician/service - Recording all essential information accurately and efficiently - Regular follow up of patients receiving company products

Requirements

- Related sciences degree - Knowledge of basic medical terminology - Intermediate level of English Language - Excellent command of MS Office (PowerPoint, Excel, word) - Excellent listening, communication and interpersonal skills - Problem-analysis and problem-solving - Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed - Demonstrate flexibility towards new working practices and towards working hours - Able to remain calm and patient in stressful situations

Employment Type