Job Description
● Hire, manage, develop and retain a team of highly responsive specialists.
● Responsible for incident management, problem management, monitoring response, and reporting or metrics.
● 24/7 responsibility for network availability.
● Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
● Build, develop, and lead problem management process to ensure long-term network performance and stability.
● Define processes and controls by providing on-call support.
● Provide guidance and assistance to network operations to maintain the availability and performance of network services at the highest possible levels.
● Drive a continuous improvement environment.
