• Work ticketing and monitoring system
• Troubleshooting
• Following problems and presenting solutions
• Documentation, Presenting and updating reports
• Following all subscribers’ issues
• Testing equipment for replacement for replacement or development
Requirements
• Perfectly familiar with networking concepts
• Perfectly familiar with the concepts of CCNA, CCNP (SW, ROUTE)
• Ability to work in rotating shifts (Days, evenings and nights)
• High responsibility
• Doing daily tasks, rapidly and accurately
• Teamwork ability
• High responsibility
• Familiar with documentation and reporting processes
• Patient in responding to customers and controlling stress
• Familiar with monitoring tools and protocols