- Supervise the activities of Sales, Customer Service, Delivery, Maintenance, and Driver Management.
- Support the operations teams to ensure cost efficient business performance and play a key role in managing key client relationships to ensure service expectation levels are maintained and exceeded.
- Manage and coordinate the driver’s routes, ensuring efficient work schedules are in place and updates are communicated in a timely manner.
- Responsible for ensuring that the day-to-day operation consistently meets the requirements of the customer, as well meeting the budgetary and financial goals of the site.
- Ensure that the company service levels are achieved at all times. Act quickly and positively to address and resolve customer problems.
- Work constructively and supportively with - internal customers' at other Depots, Hubs and Contact Centres.
- Develop relationships with clients and serve as an escalation point as needed.
Requirements
- Demonstrable Supply Chain experience covering at least 2-3 of the main end to end supply chain processes/functions such as Distribution, Planning, Purchasing, Transportation, Supplier Management, Manufacturing, Business Support.
- Bachelor’s Degree in a relevant field, Master’s degree preferable.
- Fluency in English (Advanced written and spoken, ability to sustain an active business correspondence) + additional languages desirable.
- Minimum 5 years of experience in the Logistics Sector.
- Expert knowledge of Microsoft office (Excel, PowerPoint, etc).
- Preferable experience working in international business, being familiar with cultural differences and implementing a friendly approach to personalized problem solving.
- Demonstrated strong analytical and communication/team work skills.
- Commitment to the team, willing to produce successful results efficiently, ready for challenges and mastering existing knowledge.
- Develop relationships with clients and serve as an escalation point as needed.