The main purpose of the geography based IT Manager Role is to support the IT Director within area of responsibility as a representative for the whole of IT.
The IT Manager will:
*BUSINESS PARTNERING
-Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
*APPLICATION SERVICES
-Undertake the necessary activities to provide L2/3 support for applications within area of responsibility
- Work with Turkey IT teams to provide necessary integration activities with applications to support regional innovation programs
- Undertake the necessary project management and application development activities for Innovation projects within scope responsibilities
- Work with local vendors in delivery of application management
*INFRASTRUCTURE END CLIENT SERVICES
-Support the IT Director to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
-Align with Unilever standard operating practice in delivery of IT Services
- Input to review local services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
- Contribute to implementing key actions to address service improvement areas
- Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
- Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
*COMPLIANCE & DRP
- Adhere to governance & compliance framework
- Support Execution of DRP plans as appropriate within area of responsibility
Requirements
- University degree in Engineering , Computer Sciences or Technology Field (Advanced university degree strongly preferred)
- Typically 10+ years of experience in this field
- Strong knowledge of IT and system development
- Good understanding of IT infrastructure
- Strong problem solving and communication skill
- Ability to business Analysis
- Experience in designing, implementing and developing integrated Business Software
- Experience in IT project management