IT Manager

Job Description

• Produces network and system designs, policies, strategies, architectures and specifications for the networks and technologies required to support the business requirements and ICT strategy.
• Creates the network and communications plans for the company, establishes related service level agreements, and plans the IT infrastructure to deliver network and communications services to meet these agreements.
• Manages the provision of network maintenance and support services, including the resolution of network problems and requests for support
• Manages the company networking and infrastructure projects, including the identification and mitigation of project risk; ensures quality and timeliness in project delivery and facilitates effective utilization of resources.
• Manages the installation, testing, commissioning/decommissioning of system software, hardware, communications, and networking infrastructure by agreed quality and safety plans.
• Manages the operations, control, usage, and maintenance of company ICT infrastructure, ensures that agreed service levels are met, and ensures compliance with maintenance and support procedures.
• Negotiates service level agreements for network and infrastructure components, diagnoses service delivery problems, and initiates action to maintain and continuously improve the levels of service delivery.
• Coordinates the planning, designing, and testing of maintenance procedures and contingency plans to address the availability, integrity, and confidentiality of the ICT which supports critical business processes of the company, and ensures that agreed levels of continuity are maintained
• Conducts security risk assessments and business impact analyses for all information systems and computer installations within the company, and implements appropriate security strategies and controls.
• Monitors information technology service component capacity and initiates action to resolve any shortfall by agreed policies and procedures.
• Manages the operations and control of the IT infrastructure of the company by agreed standards and procedures.
• Implements disaster recovery plans for testing of recovery procedures and ensures that the network and infrastructure meet all agreed performance targets and service levels,
• Monitors the application of and compliance with, security operations procedures; reviews information systems for breaches in security and takes appropriate action.
• Monitors the ICT marketplace to understand new and emerging hardware and software technologies and products such as cloud computing, SaaS, and data analytics; and assesses their relevance and potential value to the company.
• Oversees the administration of the acquisition, storage, distribution, and movement of IT assets throughout the company.
• • Keeps abreast of specific technical specialization in the areas of technology infrastructure, computer networks, messaging, and communications infrastructure including VoIP, UC, telephony services, and mobile technology to provide expert advice regarding their application.
• Supervises professional, technical, and support staff engaged in performing duties related to a particular specialization.