Job Description

The main purpose of the geography based IT Manager Role is to support the IT Director within area of responsibility as a representative for the whole of IT. The IT Manager will: *BUSINESS PARTNERING -Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan *APPLICATION SERVICES -Undertake the necessary activities to provide L2/3 support for applications within area of responsibility - Work with Turkey IT teams to provide necessary integration activities with applications to support regional innovation programs - Undertake the necessary project management and application development activities for Innovation projects within scope responsibilities - Work with local vendors in delivery of application management *INFRASTRUCTURE END CLIENT SERVICES -Support the IT Director to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements -Align with Unilever standard operating practice in delivery of IT Services - Input to review local services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility - Contribute to implementing key actions to address service improvement areas - Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities - Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents *COMPLIANCE & DRP - Adhere to governance & compliance framework - Support Execution of DRP plans as appropriate within area of responsibility