Job Description
- Provide help desk support and resolve problems for the end users' satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT help desk.
- Monitor the service desk for tickets assigned to the queue and process them first in first out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Document internal procedures.
- Assist with onboarding of new users.
- Install, test, and configure new workstations, servers, peripheral equipment and
- software.
- Maintain inventory of all hardware equipment, software, and software licenses.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Assign users and computers to proper groups in Active Directory/LDAP
- Maintain network and servers.
Requirements
- Linux administration and virtualization knowledge will be an advantage.
- A university degree in Information Systems, or related fields.
- Strong customer service and troubleshooting skills.
- English fluency (listening, speaking, reading, and writing).
- 3+ years of relevant technical experience.
- Linux/Unix background.
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