IT Help Desk

Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, software, network and services. • Respond to queries either in Ticketing system, person or over the phone • Write training manuals • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages. • Ask questions to determine nature of problem. • Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Clean up computers. • Run diagnostic programs to resolve problems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems • Install computer peripherals for users • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur. • Report to direct manager.