IT Help Desk

Mehr Gostar Tamin Daroo (MGTD) Tehran

Posted Over a month ago

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Salary

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Job Description

Respond to requests for technical assistance in person, via phone, electronically, Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and updates

Requirements

Bachelorâ€™s degree in IT At least 2 years of experience in related work Working knowledge of fundamental operations of relevant software, hardware and other equipment Knowledge of relevant call tracking applications Knowledge and experience of customer service practices Related experience and training in troubleshooting and providing help desk support

Employment Type