Job Description
- Support all local/global applications (admin).
- Provide help desk support and resolve problems to the end user's satisfaction.
- Build Sanofi requested SharePoint sites.
- Run business digital projects.
- Work with a ticketing system based on the SLA.
- Instal, maintain and monitor software and hardware components, devices, printers, scanners, computers, and servers.
- IT issues problem-solving: determination of the best maintenance solution based on the issues and details provided by colleagues.
- Work closely with 2nd level support and IT teams.
- Create, update, and review IT documentation such as IT assets and services related.
Requirements
- At least a Bachelor's degree in Information Technology or Computer Engineering.
- At least 2 years experience as an IT service desk or help desk.
- Full knowledge of Windows 10 and Microsoft Office to troubleshoot technical issues.
- Knowledge of CCNA.
- Knowledge of MCSA.
- Knowledge of SQL.
- Knowledge of the concepts of storage and backup of information and related software.
- Ability to establish strong and effective communication with users in English.
- Excellent English knowledge (writing and speaking).
- Excellent MS Office knowledge, knowing Power BI is an asset.
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