Help Desk Engineer

Job Description

-Act as the single point of contact for all IT support requests in Tehran Office.
-Provide hands-on L1/L2 support for end users, including Windows, email, printers, network, and VPN.
-Execute user onboarding/offboarding in coordination with HR and Central IT (accounts, access, devices).
-Maintain and troubleshoot office LAN/Wi-Fi, endpoints, and basic IT infrastructure.
-Enforce IT security policies, standards, and documentation defined by Central IT.
-Coordinate with HQ Infrastructure/IS teams for incident escalation and resolution
-Liaise with local vendors for IT services and minor procurements.
-Ensure stable, interruption-free IT operations for Tehran office business continuity.