Job Description
Exir Company in home furnishings is looking for a motivated and reliable individual to be helping the customers on daily operations. We're looking for a hard working customer-oriented specialist who is efficient with computer and phone. We prioritize customer service and experience, and you will be empowered to make the necessary decisions to ensure that our customers are happy with their purchases. Your responsibilities: * A welcoming personality and clear understanding of Professionalism in a casual environment. * Strong attention to detail. * A proactive approach focused on getting results * Manage incoming calls and customer inquiries (phone and email) * Clear precise written and oral communication skills. * Identify and troubleshoot customer needs to achieve satisfaction; * Investigate and follow up on customer orders * Notice trends among customer issues and communicate those to the team * Basic technical instincts and the ability to work a multi-line phone.
Requirements
* Be friendly, professional, and polite; * Great communication skills (spoken and written). * Scheduling and managing appointments. * Educating clients about Exir products and how we can help them, and becoming informed where necessary. * Be able to multi-task and manage time effectively; * Customer oriented and ability to adapt/respond to different characters and situations; * Familiarity with CRM systems * Working knowledge with Microsoft office * Light office chores.
