Job Description
Overview: The System Support Specialist is responsible for supporting and maintaining application. The candidate is required to perform daily maintenance and project functions as well as after-hours support of critical system components. Job Duties: • Initiates and undertakes projects to install, upgrade and maintain development • Reports and advises on any critical issues • Manages recurring production issues through to permanent resolution • Monitors and evaluates application performance • Works closely with development/QA/infrastructure team to identify opportunities and recommend necessary changes in performance tuning and efficiencies • Maintains system support documentation and processes • Troubleshooting and resolution of system issues • Drives continual improvement into monitoring/measurement/alerting practices and tools • Interfaces with system, network and database administrators to perform and manage upgrades
Requirements
Required Qualifications: • +2 years of System or application support experience • Proficient with Microsoft Windows/MS Office Applications • Good understanding of networking concepts • Solid understanding of setup configuration and deployment of Windows • Ability to understand and communicate complex technical concepts • Excellent organization and time-management skills • Excellent analytical and problem solving skills
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
