Job Description
- Responding to associate service calls to troubleshoot the nature of reported incidents and taking necessary steps to resolve those problems - Configuring and troubleshooting desktops and laptops hardware/software issues - Running and terminating infrastructure cabling between workstations and communication closets - Demonstrated ability to support local and remote computer systems, mobile devices and network peripherals - Demonstrated ability to support local and remote users - Possess excellent customer service skills - Experience with Client OS Windows XP, 7 , Installing and configuring computer hardware, operating systems and applications - Acts as after-hours support contact for business critical issues when assigned - Independent, self-starting attitude - Monitors helpdesk tickets in queue and processes first-in first-out based on priority; updates tickets daily or as needed and responsible for responding to IT support requests within agreed SLA - Performs assessments, implementations, integrations, evaluations and documentations of end user support services
Requirements
- 2 years of IT experience - Good English verbal and written communication skills - Ability to function effectively in a fast-paced environment - Ability to maintain a professional demeanor at all times - Ability to work well with employees at all levels - Good knowledge and understanding TCP/IP - Extensive knowledge in diagnosing hardware and software issues - Knowledge of network: WAN, LAN, Wireless - Ability to adapt to changing business processes, technologies, and environments Below credentials are advantages: - Holding degree in computer science or equivalent course of study in the IT field will be accepted - Holding MCITP or MCSE 2012 (Desktop Infrastructure), CCNA
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
