● Develop and implement a customer support policy for the entire organization.
● Develop programs to attract, retain and expand customer relationships.
● Follow the customer order process and fulfill their needs.
● Provide solutions for attaining and keeping customers.
● Develop feedback or complaint procedures for customers.
● Ensure proper customer segmentation.
● Manage customer needs and ensure their satisfaction.
● Implement an effective customer loyalty program.
● Investigate and solve customers' problems, which may be complex or long-standing problems that - have been passed on by customer service supervisors and experts.
● Collect, validate, and analyze data on performance metrics and customer support.
● Maintain customer support staff by recruiting, selecting, orienting, training, and evaluating them.
Requirements
● More than 3 years of experience in similar roles, preferably, in startup companies.
● At least a Bachelor's degree in Marketing, PR, Business Administration, Economics, Finance, or other related fields.
● Excellent written and verbal communication skills.
● Strong ability to create strong, meaningful, and long-lasting relationships.
● Strong leadership skills.
● Strong analytical and problem-solving skills.