مدیر امور مشتریان

Job Description

● Develop and implement a customer support policy for the entire organization. ● Develop programs to attract, retain and expand customer relationships. ● Follow the customer order process and fulfill their needs. ● Provide solutions for attaining and keeping customers. ● Develop feedback or complaint procedures for customers. ● Ensure proper customer segmentation. ● Manage customer needs and ensure their satisfaction. ● Implement an effective customer loyalty program. ● Investigate and solve customers' problems, which may be complex or long-standing problems that - have been passed on by customer service supervisors and experts. ● Collect, validate, and analyze data on performance metrics and customer support. ● Maintain customer support staff by recruiting, selecting, orienting, training, and evaluating them.