Job Description
Customer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for. They may work at various levels, from head office to the front end of the business and in most cases will be: Helping to develop and implement a customer service policy for an entire organization; Finding ways to measure customer satisfaction and improve services; Managing a team of customer services staff; Handling inquiries from customers in any ways. In each of these roles, customer service managers are expected to understand and satisfy their customers requirements and exceed their expectations if possible.
Requirements
- Proven working experience as a customer service manager - Experience in providing customer service support - Excellent knowledge of management methods and techniques - Proficiency in English - Working knowledge of customer service software, databases and tools - Awareness of industry’s latest technology trends and applications - Ability to think strategically and to lead - Strong communication skills - Advanced troubleshooting and multi-tasking skills - Customer service orientation - BS degree in Business Administration or related field
