Customer Service Manager

Job Description

Director of Government Relations - Provide analyses of legislative issues concerning the company - Serve as primary point-of-contact with government agencies and personnel - Develop and maintain relationships with key policy makers and other key government officials - Identify and evaluate the impact of regulatory issues to the interests of the company - Facilitate necessary political activities - Monitor legislative activities to keep the company regulation in accord - Communicate company policies to management and external parties - Manage internal and external communication with the media Customer Service Manager - Ensure client needs are satisfied - Develop and implement customer service policies, procedures and standards - Handle face-to-face client enquiries, complaints and other concerns - Utilize reports on common client concern and best solutions - Meet with the management to discuss possible improvements to client relations - Control resources and utilize assets to achieve qualitative and quantitative targets - Maintain an orderly workflow according to company goals and priorities