Customer Service Expert

Job Description

Role description: ● Be in contact with clients on a daily basis and ensure to provide excellent customer service through phone, e-mail, etc. in timely and accurate manner. ● Work in close liaison with equities traders and customers to make sure their equities buy/sell orders are executed as instructed by the customers. ● Act as a liaison between Sales, Finance and Warehouse departments and customer to improve customer service and business productivity. ● Keep customers personal and orders information updated all the time and making sure the same info exists in company central database. ● Track proposed resolutions and follows up with customers in a timely manner (such as invoices). ● Analyze complaints from customers and provides adequate resolutions and appropriate corrective actions and constructive feedback. ● Provide necessary documents and reports requested by the direct manager.