Job Description
Exir Company in home furnishings is looking for a motivated and reliable individual to be helping the customers on daily operations. We're looking for a hard working customer-oriented specialist who is efficient with computer and phone. We prioritize customer service and experience, and you will be empowered to make the necessary decisions to ensure that our customers are happy with their purchases. Your responsibilities: * Manage incoming calls and customer inquiries (phone and email); * Identify and troubleshoot customer needs to achieve satisfaction; * Investigate and follow up on customer orders * Notice trends among customer issues and communicate those to the team * Brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives;
Requirements
* Entry-level up to 1 year experience. * Be friendly, professional, and polite; * Work in the office and willing to work at least one day till 9PM. * Be able to multi-task and manage time effectively; * Customer oriented and ability to adapt/respond to different characters and situations; * Great communication skills (spoken and written). Goodies: * Familiarity with CRM systems and practices; * If you have any account management experience; * Working knowledge with Microsoft office
