- Identify current status of customer relationship management systems
- Check the status quo, extraction and documentation of customer contact channels
- Extraction processes and guidelines in the field of Customer Relationship Executive
- Offer new solutions in the field of customer relationship management systems based on strategy and business needs
- Goal setting for customer relationship management system
- Capture and analyze new needs of CRM
- Contribute to development of strategic vision of how the sales and marketing team can use CRM for making positive changes
- Report Project and performance progress to managers
- Re-engineering processes
Requirements
- BSc in business administration, IT, industrial engineering and other related degrees.
- 1 year experience in the field of CRM
- Team working ability
- Good Knowledge of Microsoft Office
- Analytical skills
- Self-motivated and challenging
- Good communication
- Related experience