Job Description
About the Job:
At Tapsi's Support and Contact Center team, we are eager to work with motivated specialists who can achieve maximum customer satisfaction by following up on customer issues.
Responsibilities:
Guiding and responding to requests from customers, drivers, and suppliers through phone calls or tickets
Establishing effective and continuous communication with customers
Accurately recording information in the CRM
Providing new ideas to help continuously improve processes
Requirements:
Ability to communicate effectively
Ability to control anger and stress
Familiarity with Microsoft Office (Microsoft Word and Microsoft Excel)
Familiarity with quality assessment metrics in contact centers
High level of accuracy and concentration
Education: Minimum Associate's Degree (students can work evening shifts)
Residing in Tehran or its suburbs
Military Service: Completed military service / Permanent or educational exemption
Age: 20 to 27 years old
Availability to work morning and evening shifts
Remote work is possible based on satisfactory performance after 2 months.
